americanas s.a.

Product Manager

• Conduct technical meetings with the business area, vendors and the squad to clearly define project scope and data products
• Map business requirements, including KPIs, integrations and tables, together with business stakeholders and architecture teams
• Design dashboard and report layout sketches in partnership with the business area
• Prepare functional specifications and create the prioritized product backlog in Jira
• Manage the project end-to-end, ensuring delivery to the end client
• Lead the squad, ensuring adherence to the schedule and delivery of the expected results

Junior Data Analyst, Product Owner

Analyst

• Respond to and log technical tickets via Freshservice, following defined SLAs and workflows
• Provide L1 support for legacy systems (Oracle) and the new SAP environment
• Perform initial analysis of incidents and requests (triage, basic diagnosis, and evidence gathering)
• Monitor services, applications, and APIs using Datadog
• Validate technical failures, outages, and performance degradations
• Run database queries to support diagnostics
• Escalate appropriately to L2/L3 teams (development, infrastructure, database, integrations)
• Record technical history and evidence in tickets
• Support operational areas (distribution centers, logistics, digital operations) with day-to-day incidents
• Follow ITIL processes (incident, request, problem, change — basic level).

Junior Technical Support Analyst

Data Analyst

• Criar e manter pipelines e processos de engenharia de dados seguindo as recomendações de governança e as melhores práticas de desenvolvimento;
• Participar na execução de soluções e serviços mantidos pela equipe de dados;
• Criar e manter documentação sobre as soluções e serviços de projetos desenvolvidos.

Analista de Dados Júnior – Data Integration

• Monitor network health (LAN, WAN, Wi‑Fi, VPN, SD‑WAN)
• Analyze alerts from monitoring tools (Zabbix, PRTG, SolarWinds, Datadog, etc.)
• Identify and address performance degradations, latency and packet loss
• Check availability of links, network devices and services
• Participate in analysis and resolution of medium-complexity incidents
• Diagnose connectivity issues (L2, L3 and L4)
• Analyze routes, VLANs, NAT, ACLs, DNS and DHCP
• Configure and maintain VPNs (site-to-site, client VPN)
• Work closely with security teams (SecOps)
• Ensure network segmentation (VLANs, security zones)
• Assist with configuration of ExpressRoute / Direct Connect
• Configure hybrid DNS

Mid-level Infrastructure Analyst

Security Analyst

• Operate and support the Identity and Access environment
• Ensure users, systems and applications have correct and secure access
• Handle IAM tickets within the SLA
• Monitor and remediate provisioning and deprovisioning failures
• Assist with creation, modification and removal of access in Microsoft Entra ID, Active Directory, SailPoint and integrated applications
• Execute and monitor Joiner, Mover and Leaver flows
• Support access reviews and certification campaigns
• Test and validate integrations via SCIM and APIs using Postman
• Run and fine-tune simple automations in PowerShell
• Document and update processes
• Support governance

Junior Data Analyst, Product Owner

Junior Technical Support Analyst

Analista de Dados Júnior – Data Integration

Mid-level Infrastructure Analyst

Junior Information Security Analyst – IAM