American Vision Partners

Bilingual Scheduling Specialist

American Vision Partners

full-time

Posted on:

Location Type: Office

Location: United States

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About the role

  • In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
  • Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
  • Minimum goal achievement based on monthly review of various metrics and expected requirements.
  • Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
  • Focused and open to learning new skills to take on various roles based on business need

Requirements

  • High School diploma or equivalent
  • Bilingual in Spanish (Required)
  • Ability to navigate custom computer software and internal systems - NextGen experience a plus!
  • Experience in Medical Office including Insurance Knowledge highly desirable
  • Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
  • Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
  • Bilingual in Spanish highly preferred but not required
Benefits
  • Your health, happiness and your future matters!
  • At AVP, we offer everything from medical and dental insurance
  • Significant eye care discounts
  • Child care assistance
  • Pet insurance
  • Continuing education funds
  • 401(k)
  • Paid holidays
  • PTO
  • Sick Time
  • Opportunity for growth
  • Much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinsurance knowledgeNextGen experience
Soft Skills
professional communicationempathyactive listeningdetail orientedreliablemulti-taskingconfidentialityprofessionalismfocus on learning
Certifications
High School diploma or equivalent