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Senior Operations and Maintenance Analyst
American TowerSenior Operations and Maintenance Analyst for telecom infrastructure. Managing incident resolutions and improving maintenance processes in a hybrid work environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing telecommunications infrastructure maintenance, ensuring compliance with service level agreements while optimizing processes through technical analysis and collaboration with cross-functional teams. Proficient in budget review, vendor coordination, and decision-making in critical maintenance scenarios.
Highest-signal resume keywords
Telecommunications Infrastructure Management3G, 4G, And 5G Mobile NetworksDC Power SystemsPower BIAutoCAD
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ReviewTechnical AnalysisProcess OptimizationVendor CoordinationMaintenance Management
Soft Skills
CollaborationDecision-Making
Tools & Technologies
Microsoft Office SuiteUPS (Uninterruptible Power Supply)
Industry Keywords
Service Level Agreements (SLAs)Telecom InfrastructureCivil EngineeringElectrical Engineering
About the role
Key responsibilities & impact- Manage corrective and emergency maintenance incidents, ensuring prompt resolution and compliance with service level agreements (SLAs);
- Technically review and approve budgets, scopes of work, and completed services;
- Coordinate and oversee vendors, ensuring quality, safety, and performance of executed activities;
- Perform technical analysis of reports, identify improvement opportunities, and propose solutions to optimize processes;
- Work collaboratively with departments such as Engineering, Real Estate, Deployment, Procurement, and Legal;
- Ensure SLAs are met and support decision-making in critical maintenance situations.
Requirements
What you’ll need- Bachelor's degree in Engineering or related fields;
- Strong experience in managing maintenance of telecommunications infrastructure;
- Knowledge of telecom infrastructure (civil and/or electrical) and 3G, 4G and 5G mobile networks;
- Experience with DC power systems, UPS (uninterruptible power supply) and battery banks;
- Knowledge of Power BI, AutoCAD, and Microsoft Office suite;
- Intermediate proficiency in English and/or Spanish.
Benefits
Comp & perks- Availability to travel
- Participation in occasional on-call shifts