Director, Platform and Technology Experience

American Tower

Director of Data and Analytics leading product experience at American Tower. Driving data solutions and user-centric AI experiences across global teams.

Posted 6/25/2026full-timeWoburn • Massachusetts • 🇺🇸 United StatesLead💰 $146,000 - $183,500 per yearWebsite

About the role

Key responsibilities & impact

Lead the end to end product experience for data and analytics solutions, including UX strategy, product discovery, and key experience design decisions.
Define product vision, user journeys, and experience standards that guide Engineering and Applied AI development efforts.
Drive the adoption and enablement programs, including training, communications, onboarding, and persona based user support.
Partner with Data Engineering and Applied AI teams to translate business needs into experience driven product requirements and roadmaps.
Measure product experience quality, user satisfaction, adoption, and business value; define actions to improve key metrics.
Execute change management initiatives to support new analytics tools, AI assistants, dashboards, and workflows.
As a Director, you are responsible for the recruitment, development, and performance management of product managers, UX specialists, and enablement professionals. You will cultivate a collaborative, user focused team culture that accelerates business adoption of data and AI.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Business, Design, Data Analytics, Information Systems, or a related field required.
Advanced degree preferred.
A minimum of 10 years of product management, UX leadership, analytics enablement, or digital experience leadership.
Success designing or managing enterprise level data, analytics, and/or AI user experiences.
Experience leading cross functional initiatives requiring strong stakeholder engagement and change management.
Strong understanding of analytics platforms, semantic layers, dashboards, data products, and AI enabled user experiences.
Experience developing persona based journeys and experience frameworks for digital products.
Ability to lead training, communication, and capability building programs at scale.
Strong communication, facilitation, and stakeholder management skills.
Approximately 10%–20% travel may be required.
Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team.
Ability to work across functions and levels to professionally achieve results.
Strong leadership skills with the ability to motivate and develop team members.

Benefits

Comp & perks

Healthcare coverage
401(k) savings plan
Paid time off
Company holidays
Sick leave
Parental leave
Access to an Employee Assistance Program focused on mental and financial wellness

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementUX leadershipanalytics enablementdigital experience leadershipdata analyticsAI user experienceschange managementpersona based journeysexperience frameworksanalytics platforms

Soft Skills

communicationfacilitationstakeholder managementorganizationplanningproject managementleadershipteam motivationcollaborationprioritization

Certifications

Bachelor’s degreeAdvanced degree