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Senior Analyst, Property Management
American TowerSenior Analyst in Property Management with American Tower's Real Estate Management team. Collaborating across departments for effective asset management and landlord relations.
Tech Stack
Tools & technologiesOraclePMP
About the role
Key responsibilities & impact- Triage document requests to the appropriate teams within Property Management.
- Assess and resolve landlord inquiries within established service level agreements (SLAs).
- Collaborate with Operations, Legal, Finance, and Commercial teams and, where applicable, with external vendors to support end-to-end land operations and/or property payment processes.
- Create and manage documents for landowner interactions and triage to the appropriate internal teams.
- Intake and resolve low to medium complexity property owner relations concerns that do not require escalation or approval from key internal stakeholders, and route higher complexity issues to the correct internal teams.
- Identify opportunities for improvements in processes and partner with management to build efficiencies and redefine process documents.
- Support vendor performance management, where applicable, to drive standardized, efficient transactions that maximize value, service quality, and cost optimization aligned with American Tower’s priorities.
- Other duties as assigned.
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience required, with a concentration in Business, Finance, Real Estate, Law, or related field preferred.
- Between 2–4 years of project, deal, or transaction support experience in a high-volume environment required.
- Proven track record of delivering exemplary customer service and the ability to successfully manage projects strongly preferred.
- Proficiency in Excel, Oracle, and Salesforce systems strongly preferred.
- Experience with interpreting legal documents, including real estate leases and contracts preferred.
- Project Management Professional certification preferred.
- Telecommunications industry experience preferred.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Benefits
Comp & perks- Nuestros Principios Básicos son la base de nuestra cultura y estamos enfocados en lograr un éxito continuo pensando a largo plazo, liderando con valores y creando valor con decisiones. ¡Ven a hacer crecer tu carrera con nosotros!
- American Tower se enorgullece de ser un empleador que ofrece igualdad de oportunidades y no discriminará a ningún solicitante o empleado por motivos de edad, sexo, orientación sexual, identidad de género, raza, color, credo, religión, origen nacional o ascendencia, ciudadanía, estado civil, situación familiar. estado, discapacidad, condición de militar o veterano, información genética, embarazo o cualquier otra característica protegida bajo la ley aplicable.
- Nuestra visión es hacer posible la comunicación inalámbrica en todas partes. American Tower proporciona la infraestructura inalámbrica necesaria para permitir un mundo conectado: al aire libre, en interiores y en ubicaciones urbanas y rurales. Somos uno de los mayores fideicomisos de inversión en bienes raíces (REIT) a nivel mundial y un propietario, operador y desarrollador independiente líder en bienes raíces de comunicaciones inalámbricas y de transmisión. Nuestra cartera global incluye aproximadamente 221 000 sitios, con más de 43 000 en los EE. UU., y está experimentando un crecimiento constante.
ATS Keywords
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Hard Skills & Tools
project supportcustomer serviceprocess improvementdocument managementlegal document interpretationreal estate leasescontract managementdata analysisproject management
Soft Skills
communicationcollaborationorganizational skillsprioritizationproblem-solvinginterpersonal skillstime managementadaptabilitypresentation skills
Certifications
Project Management Professional