Director, Service Delivery
American Tower
full-time
Posted on:
Location Type: Hybrid
Location: Woburn • Massachusetts • United States
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Salary
💰 $150,500 - $180,000 per year
Job Level
About the role
- Lead a team responsible for providing services including pre-application services, project and construction management, forecasting, real estate, purchase order collection, architectural and engineering services, zoning, construction management, close out, and customer acceptance.
- Develop and oversee resource planning, providing leadership and subject matter expertise to the account to ensure consistent execution.
- Partner with the customer to proactively plan and forecast build-plan objectives to ensure alignment of goals and that internal and external resources are in place, including general contractors to execute and that service-level commitments are achieved.
- Execute strategies and drive standardization and consistencies across Market Managers, Project Managers, and Construction Managers to achieve positive results for the business and customer.
- Have fiscal responsibility for assigned customer account to include revenue forecasts, margins, service level commitments and fee collection issue resolution.
- Engage key partners and constituents, specifically with the Services Operations, Supply Chain, Sales, Engineering, and Network Operations teams, to communicate the customer’s goals and objectives to ensure project delivery.
- As a Director, you are responsible for the recruitment, performance management, and career development of Market Managers and their teams. You will also be expected to cultivate a collaborative team dynamic that enables us to meet our business objectives.
- Other duties as assigned.
Requirements
- Bachelor’s degree and a minimum 12 years of combined telecommunications real estate, construction management, sales, or customer service experience required.
- Minimum 8 years’ management experience in complex transactional environments required.
- Experience leading customer-facing teams and the ability to engage with a customer with a strong leadership presence and ability to identify and resolve customer-centric issues.
- Approximately 40% travel may be required to support the position’s responsibilities.
- Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong leadership skills; ability to drive and motivate a team to achieve results while maintaining a positive culture.
Benefits
- healthcare coverage
- 401(k) savings plan
- paid time off
- company holidays
- sick leave
- parental leave
- access to an Employee Assistance Program focused on mental and financial wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementconstruction managementresource planningrevenue forecastingpurchase order collectionzoningcustomer acceptanceservice level commitmentsfee collection issue resolutiontelecommunications real estate
Soft Skills
leadershipteam managementcustomer engagementproblem resolutionorganizationplanningprioritizationcollaborationcommunicationmotivation
Certifications
Bachelor's degree