Analyst
American Tower
full-time
Posted on:
Location Type: Hybrid
Location: South Africa
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Tech Stack
About the role
- As an Information Systems Analyst, you will contribute to process documentation and ticket management in ServiceNow.
- Troubleshoot network and device connectivity.
- Collaborate with other IT teams and service providers to resolve issues quickly and maintain operational excellence.
- Manage and support Microsoft 365 services (Teams, SharePoint Online, OneDrive, Outlook).
- Maintain user accounts and access policies in Active Directory and Azure Active Directory (Azure AD)/Entra ID.
- Provide hands-on support for hardware and software issues.
Requirements
- Bachelor’s degree required, with a concentration in Information Technology or a related field preferred.
- A minimum of 3-5years of IT support or end-user services experience required.
- Knowledge of Microsoft Office applications, especially Outlook.
- Knowledge of Active Directory and a basic understanding of Microsoft Exchange.
- Familiarity with networking infrastructure (hardware, software, Microsoft networks).
- Experience supporting Lenovo and Dell hardware.
- Advanced or fluent English language skills required; Spanish proficiency preferred.
- Experience with ServiceNow for ticketing, incident management, and knowledge articles.
- Ability to follow up with internal and external customers and vendors.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within agreed timeframes through effective prioritization in a fast-paced environment.
Benefits
- American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process documentationticket managementnetwork troubleshootingdevice connectivityMicrosoft 365Active DirectoryAzure Active Directoryhardware supportsoftware supportMicrosoft Exchange
Soft Skills
collaborationcommunicationorganizational skillsprioritizationcustomer follow-uppresentation skillsinterpersonal skillsproblem-solvingtime managementadaptability