Bilingual Customer Service Representative

American Tire Distributors

Customer Service Representative managing inquiries and telephone sales for tire products. Requires bilingual skills and involves consultative selling and customer support.

Posted 7/29/2026full-timeRemote • California, Nevada, Texas, Washington, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating and resolving customer inquiries while maintaining accurate records. Possesses a thorough understanding of products and policies to drive customer satisfaction and achieve efficiency goals.

Highest-signal resume keywords

Customer ServiceConsultative SellingTime ManagementProduct KnowledgeQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional CommunicationProblem SolvingCustomer-Centric Focus

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer RecordsProduct AvailabilityCustomer SatisfactionTiresWheels

About the role

Key responsibilities & impact

Champion the corporate image and reputation by providing customers with product, program, and system knowledge.
Communicate professionally with customers via phone, web chat, text, and email.
Engage in consultative selling of tires, wheels, and associated products.
Maintain accurate customer records and communicate customer issues and feedback to appropriate individuals through established channels.
Maintain thorough knowledge of products, policies, and merchandising information.
Maximize time management for customer availability.
Process customer orders and returns and assist customers with tracking and product availability.
Provide consultation services by answering, handling, and resolving customer questions, requests, issues, and complaints.
Provide excellent quality service as defined by the Quality Assurance program.
Sustain a customer-centric focus and drive customer satisfaction, while achieving productivity and efficiency goals.

Requirements

What you’ll need

High School or GED degree
2-4 years of related experience preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options