American Tire Distributors

Key Account Manager

American Tire Distributors

full-time

Posted on:

Location Type: Office

Location: Tucson • Arizona • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and resolution issues.
  • Analyze the customer’s business to determine best fit product assortments, solutions, promotions, and programs that directly impact their bottom line, that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations.
  • Utilize analytic and benchmarking tools to partner with key dealer accounts, franchisees and high value dealers, establishing and tracking progress against key performance metrics for the objective of growing share.
  • Collaborate with all support roles to drive additional unit/revenue opportunities in assigned geography/territory to build strong external customer relationships and meet customer needs.
  • Work directly with individual Tire Pros franchisees to implement marketing strategies, operational procedures necessary to increase traffic, improve profitability and achieve business objectives.
  • Work in concert with the ATD retail support team to deliver marketing and advertising materials on-time and within brand guidelines to all media vendors.
  • Support the management of franchisee's annual ad agreement to include the forecasting of co-op earnings and recommendations around spending to achieve franchisees' business goals.
  • Ensure quality CRM data to enable customer retention, business development, follow-up actions, and other sales activities.
  • Audit individual Tire Pros locations to ensure compliance with established franchisee operating standards.

Requirements

  • High School or GED degree
  • Skills Commercial Acumen 4
  • Customer and Market Analysis 3
  • Initiates Compelling Sales Conversations 3
  • Navigates Customer Challenges 3
  • Navigates Field Service Interactions 3
  • Negotiates Strategically/Tactically 4
  • Planning and Organizing 3
  • Qualifying 3
  • Strengthens Customer Connections 3
  • Understands the Buying Process 3
Benefits
  • Our people are passionate about what they do, the product they sell, and the customers they serve.
  • Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives.
  • We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best.
  • We have hosted over 15 different events, with the added fellowship and social benefit for our associates.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer analysisrelationship managementperformance metricsmarketing strategiesoperational proceduresCRM data managementcompliance auditing
Soft skills
commercial acumencustomer and market analysissales conversation initiationproblem navigationstrategic negotiationplanning and organizingcustomer connection strengtheningbuying process understanding
Certifications
High School diplomaGED