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Staff Cisco Voice and Video Administrator – Top Secret Clearance, SCI Eligibility
AMERICAN SYSTEMSCisco Voice and Video Administrator handling enterprise voice/video communications for DoD environments. Responsible for VoIP endpoint management and Tier 1/Tier 2 support.
Posted 7/20/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesLead💰 $80,000 - $110,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in VoIP and VTC systems installation, maintenance, and troubleshooting, with a strong focus on customer service and incident resolution. Proficient in using ServiceNow for tracking service requests and incidents while adhering to DoD standards and engineering procedures.
Highest-signal resume keywords
VoIP Installation And MaintenanceVTC Endpoint SupportServiceNow Ticketing SystemDoD 8570/8140 IAT II-Level CertificationTroubleshooting And Customer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VoIPVTCMACD OperationsEndpoint ProvisioningLayer 1 TroubleshootingVoice Call Flow ConceptsIncident ResolutionSystem MonitoringDocumentationA/V Systems Support
Soft Skills
Organizational SkillsWritten Communication Skills
Tools & Technologies
ServiceNowMicrosoft Office
Certifications & Qualifications
Top Secret/SCIDoD 8570/8140 IAT II-Level CertificationSecurity+ CE
Industry Keywords
Telecom User SupportDoD STIGsEngineering StandardsIncident ManagementUser Account Management
Tech Stack
Tools & technologiesServiceNowVoIP
About the role
Key responsibilities & impact- Install, maintain, and upgrade VoIP and VTC endpoints.
- Handle daily MACD requests for phones, voicemail, and user accounts in CUCM and CUC.
- Provide Tier 1/Tier 2 support for voice, video, and conferencing issues by phone, email, and onsite.
- Monitor system health and troubleshoot voice, hardware, and software issues.
- Perform basic troubleshooting for conference room, A/V, and VTC systems.
- Support VTC session scheduling, setup, and monitoring.
- Track and resolve incidents and service requests in ServiceNow or a similar ticketing system.
- Escalate complex issues to senior engineers, Tier 3 support, or vendors.
- Follow DoD STIGs, engineering standards, and local procedures.
- Coordinate repair or replacement of failed VoIP and VTC devices.
- Maintain clear documentation of installs, issues, and resolutions.
- Share recurring fixes and process improvements with the team.
Requirements
What you’ll need- U.S. Citizenship required
- Active Top Secret/SCI required
- Bachelor's degree and 2-4 years of related work experience, or HS diploma and 5+ years of relevant experience
- Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE, or equivalent)
- Working knowledge of MACD operations, endpoint provisioning, and telecom user support
- Fundamental understanding of Layer 1 troubleshooting and basic voice call flow concepts
- Strong troubleshooting, customer service, organizational, and written communication skills
- Experience with ServiceNow or similar ticketing systems
- Proficiency with Microsoft Office applications
Benefits
Comp & perks- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance