Desktop Support Specialist I

AMERICAN SYSTEMS

. The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements.

Posted 5/22/2026full-timeLakewood • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements.
Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations.
You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management.
Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
Assist in ensuring compliance with licensing, regulatory, and security requirements.
Support the IT Service Desk by handling basic technical issues.
Assist in installing and maintaining software and hardware according to established standards and procedures.
Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
Assist with automated software deployments and maintaining hardware/software inventories.
Support Cyber Security Specialists during response activities.
Assist in maintaining accurate records of hardware and software inventory.
Assist in installing and configuring stand-alone and network printers.
Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
Assist in site visits for software upgrades and basic computer-related issue resolution.
Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
Assist with the setup and delivery of new desktops and laptops.
Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

Requirements

What you’ll need

As a requirement of this position, all candidates must be a U.S. Citizen.
Must be able to pass federal background investigation and obtain a Public Trust.
Basic proficiency in current and future Microsoft Office and Windows versions.
Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
Basic troubleshooting and remote user support skills.
Some experience in problem analysis and solution identification.
Must possess a valid state driver's license, may be required to travel between customer sites.
Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

Benefits

Comp & perks

healthcare benefits
paid leave
retirement plans
insurance programs
education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supportlaptop supporthardware installationsoftware installationtroubleshootingMicrosoft OfficeWindowsActive DirectoryExchangeLDAP

Soft Skills

technical assistanceproblem analysissolution identificationcommunicationcustomer service

Certifications

Public Trust