Customer Service Representative

AMERICAN SYSTEMS

Customer Service Representative providing support to Military Sailors and their families through inquiries via various communication channels. Investigating, resolving inquiries, and training on military programs and applications.

Posted 5/20/2026full-timeMillington • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $999,999 per yearWebsite

About the role

Key responsibilities & impact

Act as the first step in a multi-tiered support to Military Sailors and their families.
Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

Requirements

What you’ll need

Secret Clearance Eligible (U.S. Citizenship Required)
Four (4) years’ experience or three (3) years with Associates degree or two (2) years with Bachelor’s degree related experience in customer service
Ability to work in a fast-paced environment
Flexibility to work nights and weekends
Ability to type at least 30 WPM
Spanish speakers please apply!

Benefits

Comp & perks

comprehensive benefits package to ensure work-life support
healthcare benefits
paid leave
retirement plans
insurance programs
education and training assistance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetypingmilitary programsCRM applications

Soft Skills

flexibilityability to work in a fast-paced environment

Certifications

Secret Clearance