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AMERICAN SYSTEMS

Customer Service Representative

AMERICAN SYSTEMS

. Act as the first step in a multi-tiered support to Military Sailors and their families.

Posted 5/20/2026full-timeMillington • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $999,999 per yearWebsite

About the role

Key responsibilities & impact
  • Act as the first step in a multi-tiered support to Military Sailors and their families.
  • Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
  • Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
  • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
  • Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

Requirements

What you’ll need
  • Secret Clearance Eligible (U.S. Citizenship Required)
  • Four (4) years’ experience or three (3) years with Associates degree or two (2) years with Bachelor’s degree related experience in customer service
  • Ability to work in a fast-paced environment
  • Flexibility to work nights and weekends
  • Ability to type at least 30 WPM
  • Spanish speakers please apply!

Benefits

Comp & perks
  • comprehensive benefits package to ensure work-life support
  • healthcare benefits
  • paid leave
  • retirement plans
  • insurance programs
  • education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetypingmilitary programsCRM applications
Soft Skills
flexibilityability to work in a fast-paced environment
Certifications
Secret Clearance