Deskside Administrator II

AMERICAN SYSTEMS

. Provide on-site technical support to end users in a government enterprise environment .

Posted 5/2/2026full-timeArlington • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $36 - $52 per hourWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide on-site technical support to end users in a government enterprise environment
Manage face-to-face interactions with users and document all activities in the IT ticketing system
Conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software
Collaborate with other IT teams to deliver timely solutions to IT incidents and service requests
Provide basic Active Directory user account administration and group membership management
Maintain accurate records of hardware inventory for proper asset management

Requirements

What you’ll need

Must be a U.S. Citizen
Active Secret clearance with ability to obtain Top Secret with SCI eligibility
3-4 years of experience in deskside or technical support role
Current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
Problem-solving skills and ability to provide hands-on support under pressure
Ability to troubleshoot hardware and software issues
Good verbal and written communication skills with focus on delivering excellent customer service
Familiarity with IT service management tools and remote support technologies
Experience working in a team environment and willingness to learn and adapt

Benefits

Comp & perks

Comprehensive benefits package
Work-life support
Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingActive Directoryhardware inventory managementdesktop supportlaptop supportperipheral supportsoftware supportIT ticketing systemasset management

Soft Skills

problem-solvingcustomer servicecommunicationteamworkadaptabilityinterpersonal skillscollaborationdocumentationpressure managementhands-on support

Certifications

8570/8140 IAT Level II CertificationCCNA SecurityCySA+GICSPGSECSecurity+ CECNDSSCP