Senior Customer Advocate

AMERICAN SYSTEMS

. Serve as a primary point of contact for DHS stakeholders and advocate for customer needs across internal teams.

Posted 4/29/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $191,500 - $319,700 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for DHS stakeholders and advocate for customer needs across internal teams.
Build trusted relationships with DHS, and related mission partners.
Identify customer priorities, operational gaps, and service improvement opportunities.
Coordinate with leadership, operations, and support teams to deliver responsive solutions.
Support customer engagement activities across the broader Federal Law Enforcement community through briefings, status updates, and issue resolution.
Gather customer feedback and translate it into actionable recommendations.
Help align services and solutions with CBP operational and mission requirements.
Track risks, issues, and follow-up actions to improve customer satisfaction and mission effectiveness.
Coordinate overall DHS/CBP activities to support growth opportunities and engage in activities to help AMERICAN SYSTEMS expand their support to all Federal Law Enforcement organizations.

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience
15+ years of experience in customer advocacy, stakeholder engagement, account management, program support, or related federal-facing roles
Experience supporting CBP, DHS, or federal law enforcement organizations preferred
Strong written and verbal communication skills
Demonstrated ability to build partnerships and work across complex organizations
Experience advising senior leaders and coordinating across multiple stakeholders
Strong problem-solving, planning, and organizational skills

Benefits

Comp & perks

healthcare benefits
paid leave
retirement plans
insurance programs
education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer advocacystakeholder engagementaccount managementprogram supportwritten communicationverbal communicationpartnership buildingproblem-solvingplanningorganizational skills

Certifications

Bachelor’s degree