Help Desk Technician – Part-Time

AMERICAN SYSTEMS

. Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.

Posted 4/28/2026part-timeRemote • Virginia • 🇺🇸 United StatesJunior💰 $38,400 - $64,200 per yearWebsite

About the role

Key responsibilities & impact

Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.
Provide professional customer service and timely resolution or escalation of issues.
Perform user data corrections and respond to questions.
Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices.
Send more complicated user issues to appropriate hierarchy for troubleshooting.
Learn fundamental operations of commonly used software, hardware and other equipment.
Accurately log all service requests and document resolutions using call tracking software.
Educate end users on appropriate system use and share technology best practices.
Exercise patience and professionalism during stressful situations.

Requirements

What you’ll need

Must have an active DOD Secret clearance or higher
1+ years of help desk experience preferred
Must be able to work independently and responsibly without direct supervision
Outstanding oral and written communication skills and attention to detail
Technical troubleshooting skills in researching and documenting resolutions
Friendly presence and helpful attitude; good interpersonal skills
Ability to provide technical support over the phone; good phone skills
Accurately and consistently document all work; good writing skills
Good problem-solving skills; ability to visualize a problem or situation and think abstractly
Ability to handle constantly changing flow of traffic; be able to multitask effectively
Working knowledge of standard operating systems, applications, and networking.

Benefits

Comp & perks

comprehensive benefits package
healthcare benefits
paid leave
retirement plans
insurance programs
education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

help desk supporttechnical troubleshootinguser data correctionscall tracking softwaresystem use educationdocumenting resolutionsstandard operating systemsapplicationsnetworking

Soft Skills

oral communicationwritten communicationattention to detailinterpersonal skillsproblem-solvingmultitaskingpatienceprofessionalismfriendly presencehelpful attitude

Certifications

DOD Secret clearance