Deskside Administrator

AMERICAN SYSTEMS

Deskside Administrator providing on-site technical support to end users in a large enterprise environment. Troubleshooting hardware and software issues while ensuring timely solutions to IT incidents.

Posted 4/16/2026full-timeMcLean • California • 🇺🇸 United StatesJunior💰 $40 - $47 per hourWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide on-site technical support to end users
Troubleshoot desktop/laptop hardware and software issues
Document and track IT incidents in the ticketing system
Collaborate with IT teams for issue escalation
Assist with user account management and training
Maintain accurate records of hardware inventory

Requirements

What you’ll need

U.S. Citizenship
Active Secret clearance or Top Secret with SCI eligibility
1-2 years of experience in a deskside or technical support role
Current 8570/8140 IAT Level II Certification
Proficient in troubleshooting hardware and software issues
Good verbal and written communication skills
Familiarity with IT service management tools

Benefits

Comp & perks

Comprehensive benefits package
Health insurance
Paid leave
Retirement plans
Insurance programs
Education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdesktop supportlaptop supporthardware issuessoftware issuesuser account managementIT incident documentationticketing system

Soft Skills

communication skillscollaboration

Certifications

U.S. CitizenshipActive Secret clearanceTop Secret with SCI eligibility8570/8140 IAT Level II Certification