AMERICAN SYSTEMS

Deskside Administrator

AMERICAN SYSTEMS

full-time

Posted on:

Location Type: Office

Location: McLean • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $40 - $47 per hour

Job Level

Junior

Tech Stack

ITSM

About the role

  • Provide on-site technical support to end users
  • Troubleshoot desktop/laptop hardware and software issues
  • Document and track IT incidents in the ticketing system
  • Collaborate with IT teams for issue escalation
  • Assist with user account management and training
  • Maintain accurate records of hardware inventory

Requirements

  • U.S. Citizenship
  • Active Secret clearance or Top Secret with SCI eligibility
  • 1-2 years of experience in a deskside or technical support role
  • Current 8570/8140 IAT Level II Certification
  • Proficient in troubleshooting hardware and software issues
  • Good verbal and written communication skills
  • Familiarity with IT service management tools
Benefits
  • Comprehensive benefits package
  • Health insurance
  • Paid leave
  • Retirement plans
  • Insurance programs
  • Education and training assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdesktop supportlaptop supporthardware issuessoftware issuesuser account managementIT incident documentationticketing system
Soft Skills
communication skillscollaboration
Certifications
U.S. CitizenshipActive Secret clearanceTop Secret with SCI eligibility8570/8140 IAT Level II Certification