Provide on-site technical support to end users in a government enterprise environment
Manage face-to-face interactions with users and document activities in the IT ticketing system
Conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software
Collaborate with IT teams to deliver timely solutions to IT incidents and service requests
Assist users with account setups, password resets, and access management following security protocols
Maintain accurate records of hardware inventory for proper asset management

Requirements

U.S. Citizen
Active Secret clearance with ability to obtain Top Secret with SCI eligibility
3-4 years of experience in deskside or technical support role
Current 8570/8140 IAT Level II Certification
Problem-solving skills
Ability to troubleshoot hardware and software issues
Good verbal and written communication skills
Familiarity with IT service management tools
Experience working in a team environment

Benefits

Comprehensive benefits package
Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

advanced troubleshootingdesktop supportlaptop supportperipheral supportsoftware supportaccount setuppassword resetaccess managementhardware inventory managementIT ticketing system

Soft Skills

problem-solvingverbal communicationwritten communicationcollaborationuser interaction

Certifications

8570/8140 IAT Level II Certification