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AMERICAN SYSTEMS

Deskside Administrator II

AMERICAN SYSTEMS

Deskside Administrator II providing on-site technical support in a government enterprise environment. Managing interactions with users and troubleshooting hardware and software issues while collaborating with IT teams.

Posted 4/11/2026full-timeManassas • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $36 - $52 per hourWebsite

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Provide on-site technical support to end users in a government enterprise environment
  • Manage face-to-face interactions with users and document activities in the IT ticketing system
  • Conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software
  • Collaborate with IT teams to deliver timely solutions to IT incidents and service requests
  • Assist users with account setups, password resets, and access management following security protocols
  • Maintain accurate records of hardware inventory for proper asset management

Requirements

What you’ll need
  • U.S. Citizen
  • Active Secret clearance with ability to obtain Top Secret with SCI eligibility
  • 3-4 years of experience in deskside or technical support role
  • Current 8570/8140 IAT Level II Certification
  • Problem-solving skills
  • Ability to troubleshoot hardware and software issues
  • Good verbal and written communication skills
  • Familiarity with IT service management tools
  • Experience working in a team environment

Benefits

Comp & perks
  • Comprehensive benefits package
  • Healthcare benefits
  • Paid leave
  • Retirement plans
  • Insurance programs
  • Education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
advanced troubleshootingdesktop supportlaptop supportperipheral supportsoftware supportaccount setuppassword resetaccess managementhardware inventory managementIT ticketing system
Soft Skills
problem-solvingverbal communicationwritten communicationcollaborationuser interaction
Certifications
8570/8140 IAT Level II Certification