Lead support for various operating systems, including VMware, Storage, and appliance-based systems
Take responsibility for backup and restore support, security, antivirus technologies, and application support
Execute change management procedures, troubleshoot complex computer hardware issues, and assess new server hardware and software requirements
Ensure up-to-date patch levels and conducting compliance audits on supported systems
Support Cyber Security Specialists during incident response activities
Assist end-users during escalated incidents and coordinate with vendors to upgrade and patch hardware and software for responsible platforms
Lead operating system installation, configuration, monitoring, and support for VMware, Storage, and appliance-based systems
Provide expert-level end-user support for all systems during core hours and rotational on-call support after core hours and on weekends
Spearhead change management procedures for both hardware and software, collaborating closely with the Change Advisory Board (CAB) as necessary
Oversee troubleshooting and/or coordination of computer hardware repairs with vendors, resolving complex issues efficiently
Conduct in-depth analysis of new server hardware and software requirements, proposing changes/upgrades, and devising and testing deployment strategies
Take charge of hardening servers to comply with established security baselines, maintaining patch levels, and providing expert support to Cyber Security Specialists during incident responses
Manage maintenance tasks and maintain meticulous inventory records of all servers and server-related equipment and software
Develop and uphold standard procedures for routine and recurring activities, ensuring efficiency and consistency
Lead backup and restore support efforts, overseeing the health of the backup environment, including annual restore tests, and managing communication/troubleshooting for failed backups, including database backup and restore.

Requirements

Extensive experience in a multi-platform computer center environment
Proficiency with VCenter, SAN Management, and iLO/iDRAC
Ability to quickly acquire, comprehend, and apply knowledge from technical manuals and SOPs
Demonstrated expertise with a range of tools, technologies, hardware, and systems, including but not limited to: VXRail, vSAN, Windows, Red Hat Linux, VMware, Microsoft Azure, HPE servers, preferred monitoring tools (Splunk or SolarWinds Orion), DataDomain backup appliances, Veritas NetBackup, Microsoft Active Directory, Microsoft Azure Active Directory, Ping Identity, Corestreet HID appliances and OCSP authentication support, RSA SecurID, Active Directory Federation Services (ADFS), Microsoft Certificate Server, Microsoft Key Management Server (KMS)
Proficient knowledge of LDAP, DHCP, DNS
Proficiency in Perl, PowerShell, Windows scripting, and standard shell scripts
Excellent verbal, written, and communication skills, coupled with strong judgment, problem-solving, and decision-making abilities.
Must be able to lift up to 25 lbs.
Must be able to bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).
Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

Benefits

Comprehensive benefits package
Healthcare benefits
Paid leave
Retirement plans
Education and training assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VMwareVCenterSAN ManagementiLOiDRACWindowsRed Hat LinuxPerlPowerShellLDAP

Soft Skills

communication skillsproblem-solvingdecision-makingjudgment