FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
AMERICAN SYSTEMS. Answer general questions from callers using knowledge base and USPTO website .
About the role
Key responsibilities & impact- Answer general questions from callers using knowledge base and USPTO website
- Assist with MyUSPTO account issues and other website systems support calls
- Mail applicable standard printed materials to callers
- Transfer customers to appropriate secondary call centers
- Review and respond to incoming emails regarding patents and trademarks
- Use Customer Contact Management System for tracking inquiries
Requirements
What you’ll need- Must be a U.S. Citizen or have official legal status in the U.S.
- Must have continually resided in the United States for the last two years
- Ability to pass federal background investigation and obtain a Public Trust
- At least one (1) year of customer service experience
- Experience with phone/email contact center, data entry, problem logging
- Must be fluent in English
Benefits
Comp & perks- Comprehensive benefits package
- Healthcare benefits
- Paid leave
- Retirement plans
- Education and training assistance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata entryproblem logging
Soft Skills
communicationproblem-solving
Certifications
Public Trust