
Systems Support Specialist 3
AMERICAN SYSTEMS
full-time
Posted on:
Location Type: Office
Location: Cheyenne Mountain • Colorado • United States
Visit company websiteExplore more
Salary
💰 $113,400 - $156,000 per year
Tech Stack
About the role
- Deliver onsite and on call technical and operational support for multiple mission systems, including system administration, monitoring, and health checks.
- Perform troubleshooting and corrective actions for hardware, software, network, and system performance issues.
- Conduct preventive and corrective maintenance, including patching, updates, configuration changes, and system optimization.
- Provide user support and training for system access, basic operations, and issue resolution.
- Collect, maintain, and update operational logs, incident and deficiency reports, and operational checklists.
- Perform incident response activities, including initial triage, escalation, coordination, and documentation of resolution.
- Execute backup and restore operations, ensuring data integrity, availability, and compliance with mission and security requirements.
- Support system administration and database activities as needed to maintain mission systems and associated services.
- Oversee procedural compliance and ensure all records, logs, and reports meet required operational, security, and audit standards.
- Act as a technical resource for performance optimization, data integrity, role continuity, and support of management status reporting.
- Coordinate with operations management, configuration management, logistics, and engineering teams to support system changes, upgrades, asset tracking, and disposition.
Requirements
- 11+ years of experience in systems or network administration, systems support, or related technical roles in a secure, mission critical (DoD or similar) environment.
- Solid understanding of property accountability practices, asset tracking, and inventory management systems in a technical or laboratory environment.
- Proven skills in asset cataloging, recordkeeping, and disposition planning for government or defenserelated equipment.
- Experience coordinating with operations management and supporting configuration management requirements (e.g., tracking configuration items, maintaining inventories).
- Demonstrated attention to detail and compliance orientation to support audit readiness and process documentation.
- Knowledge of safety, handling, and secure storage of sensitive or classified assets is advantageous.
- Experience supporting incident response, backup/restore, and user support in an operational setting is highly desirable.
- Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field, OR Equivalent DoD/Military training in systems administration, network operations, or a related technical discipline.
- Minimum: Active TS/SCI clearance required to start.
- Holds a DoD 8140 qualifying certification; one or more of the following (or equivalent) is required/preferred: – SecurityX / CASP+ – CCNP Security – CISA – CISSP – CISSPISSAP – CISSPISSEP
Benefits
- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system administrationnetwork administrationtroubleshootingpreventive maintenancecorrective maintenanceincident responsebackup and restoredata integrityconfiguration managementasset tracking
Soft Skills
attention to detailcompliance orientationuser supporttrainingcoordinationdocumentationoperational supportperformance optimizationissue resolutionlog maintenance
Certifications
Active TS/SCI clearanceSecurityXCASP+CCNP SecurityCISACISSPCISSP-ISSAPCISSP-ISSEPDoD 8140 qualifying certificationEquivalent DoD/Military training