Provide advanced technical support in the installation, configuration, maintenance, and troubleshooting of servers, operating systems, networked devices, desktop/end-user systems, and peripherals.
Serve as a point of technical escalation for complex issues unresolved by Level I personnel; coordinate with DHA enterprise teams and Government Task Manager for resolution.
Oversee Active Directory (AD) organizational unit (OU) management, group policy administration, identity management, access controls, and integration with endpoint management tools (e.g., MECM).
Ensure consistent patch management, vulnerability remediation, and compliance with cybersecurity directives (including IAVA, STIG, and organizational policies).
Develop, maintain, and document system operational baselines and ensure systems are maintained for configuration compliance.
Support the review and planning for IT projects, upgrades, migrations, replacements, and the implementation of new technologies.
Assist with lifecycle management for IT assets (hardware and software), including documentation, asset tracking, staging, deployment, and DRMO disposal.
Provide guidance, mentoring, and procedural support to less experienced Systems Administrators and Service Desk Personnel.
Participate in incident response activities, disaster recovery planning, and execution of backup and restore operations.
Generate and maintain technical documentation, standard operating procedures (SOPs), work instructions, and change/risk documentation related to systems administration.
Interface with users, local support teams, the Government Task Manager, and enterprise/region-level support for service management, escalations, and process improvement.
Participate in required and ongoing DHA/information assurance training and maintain all mandatory certifications.

Requirements

U.S. Citizenship: Required.
Associate’s degree in Computer Science, Information Systems, or related field (Bachelor’s degree preferred).
Prior work experience within a DoD, federal, or healthcare IT support environment.
Familiarity with DHA and military health IT systems, processes, and reporting.
Experience with telecommunications support, VTC systems, and cable management.
Project management or technical lead experience on IT implementation or upgrade initiatives.
Clearance: Ability to successfully complete and maintain a favorable Tier 3 (T3) background investigation (or higher if site-specific/sensitive).
Relevant experience in systems administration roles, including Windows Server/Active Directory environments, and endpoint management in enterprise/government settings.
DoD 8140/8570 baseline Information Assurance certification (e.g., CompTIA Security+ CE or equivalent); certification must be maintained as a condition of employment.
Advanced knowledge and hands-on experience with server operating systems (Windows Server preferred).
Advanced understanding of desktop OS, hardware, networks, and application support.
Experience with AD, group policies, identity/access management, and configuration management tools (e.g., MECM/SCCM, WSUS).
Experience in patch management, vulnerability remediation, documentation, and incident escalation.
Excellent verbal and written communication skills; able to produce clear documentation and provide user/customer training.
Ability to mentor junior staff and escalate complex issues to enterprise or Government leadership as needed.

Benefits

healthcare benefits
paid leave
retirement plans
insurance programs
education and training assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

server installationconfiguration managementtroubleshootingActive Directorygroup policy administrationidentity managementpatch managementvulnerability remediationsystems administrationendpoint management

Soft Skills

mentoringcommunicationproblem-solvingteam coordinationtechnical escalationdocumentationprocess improvementuser trainingincident responsedisaster recovery planning

Certifications

CompTIA Security+ CEDoD 8140DoD 8570