Lead and manage a team of NOC personnel, including task oversight, timesheet approval, performance reviews, etc.
Facilitate the weekly Network Operations meeting; review prior outages, upcoming maintenance, departmental incidents, and ensure items are captured in calendars and reports.
Serve as Deputy ITOC Manager, participating in the on-call rotation and managing major IT incidents and daily operations calls when required.
Oversee the installation, configuration, troubleshooting, and lifecycle management of network infrastructure (routers, switches, firewalls, DNS, DHCP, VPN, VLAN, Wi-Fi).
Monitor and respond to network alerts, ensure incidents are accurately documented, and maintain up-to-date communications in Teams and stakeholder channels.
Maintain network compliance through proper configuration, patching, change management, and adherence to security and regulatory standards.
Analyze and report on network KPIs, author the monthly outage report, and present NOC performance in contract leadership briefings.
Reassign incidents from the self-service dashboard to appropriate teams (NetOps, NetSec, NetMgt), and review firewall RITMs and overdue change requests.
Perform scheduled administrative duties such as bi-monthly guest Wi-Fi password updates and annual accomplishments presentations.
Collaborate with internal teams and customer leadership to ensure alignment on network health, operations planning, and incident response.

Requirements

U.S. Citizen
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of experience in network operations or infrastructure support
2+ years in a team leadership or management role
Experience, education, or training in installing, configuring, and maintaining Cisco network and/or security equipment
Proficiency in network design documentation using Visio and Microsoft Office applications
Strong problem-solving skills and ability to analyze and recognize solutions
Knowledge of networking concepts, principles, and practices
Experience with BGP, OSPF, and EIGRP routing protocols
Familiarity with MPLS networks
Ability to interpret and analyze packet captures, OSI model, cable plant systems, and data center architecture
Experience with tools such as cable analyzers, SolarWinds Orion, Live Action, and Cisco Prime Infrastructure
Knowledge of network firewalls, security appliances, VPNs, and access control methodologies
Understanding of wireless networking technology
Experience with network segmentation, DNS, DHCP, and IPAM
Strong understanding of enterprise network architecture, protocols, and tools
Excellent communication, documentation, and coordination skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

network operationsinfrastructure supportCisco network equipmentnetwork design documentationBGPOSPFEIGRPnetwork segmentationDNSDHCP

team leadershipproblem-solvingcommunicationdocumentationcoordinationperformance reviewtask oversightincident responseanalysiscollaboration