Provide expert-level oversight, analysis, testing, and integration support for ServiceNow applications and workflows developed by third-party vendors and customer teams, ensuring alignment with platform standards, OOB best practices, and enterprise governance requirements.
Perform governance and oversight for all third-party developed ServiceNow workflows
Conduct code analysis to identify conflicts, collisions, and deviations from best practices
Guide third-party developers toward maximizing out-of-the-box (OOB) functionality
Execute smoke testing and validation of received code/configurations
Validate 508 compliance with customer accessibility office
Coordinate with customer Cyber offices for security approvals
Execute and report on ServiceNow ATF results
Promote code through environments (Dev → Test → UAT → Production)
Support customer UAT processes and provide hands-on assistance during testing
Represent third-party projects in customer change/release management processes
Facilitate knowledge transfer sessions from third-party developers to customer staff
Provide Level 1 and Level 2 support for integrated third-party solutions
Configure incident/problem reports and SLA tracking

Requirements

Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust
Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry
Must pass federal tax compliance screening
Minimum 5 years ServiceNow development experience
Minimum 2 years in Federal government environments
Must have verifiable recent (within past 3 years) hands-on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity.
Demonstrated experience overseeing third-party development and integration projects
Knowledge of code validation, ATF testing, and release management processes
ServiceNow development (Business Rules, Script Includes, UI Actions, Client Scripts)
Automated Test Framework (ATF) creation and execution
Code review and conflict detection methodologies
Integration testing and validation
508 accessibility compliance testing
Cyber security approval processes (ATO, FISMA)
Customer change management and CAB/ARB participation
Required Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) for applicable domains: ITSM, ITOM, HRSD, HAM/SAM

Benefits

healthcare benefits
paid leave
retirement plans
insurance programs
education and training assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ServiceNow developmentAutomated Test Framework (ATF)Code validationIntegration testingConflict detection methodologiesBusiness RulesScript IncludesUI ActionsClient Scripts508 accessibility compliance testing

Soft skills

oversightanalysistestingintegration supportknowledge transfercustomer supportcoordinationcommunicationgovernanceproject representation

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)