American Seating Company

Field Engineer

• Provides services associated with damages, adjustments, or customer accommodations
• Establishes and maintain professional relationships with transit properties, bus builders, third party contractors, and American Seating personnel
• Supports in-complete seat assemblies at bus builders as required
• Provides feedback to internal team related to quality issues
• Supports campaign projects as needed and directed by Management
• Performs problem investigation to support problem solving
• Communicates weekly report to Field Service Manager on a timely basis
• Documents all repair/rework activity including Bus numbers, seat type, seat location and work performed
• Determines and coordinates tools to perform repair or replacement of parts
• Effectively communicates trip results by completing reports for all customer visits and sending to internal departments per distribution list
• Communicate product improvement suggestions to Field Service Manager
• Prepares expense reports and submits for reimbursement
• Travels onsite to other transit properties across the United States and Canada with little to no notice
• Support operations and Engineering on special projects and process improvements, as directed by manager
• Participate in skill development, training, and process learning at Grand Rapids location, per Field Service Manager
• Other duties as assigned.

Field Service Technician