Digital Associate Product Manager, Disaster Client Care Products

American Red Cross

Digital Associate Product Manager overseeing disaster client care products to support humanitarian efforts. Collaborating with product teams to manage product lifecycle from design to release.

Posted 7/30/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesJuniorMid-Level💰 $83,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product design and development processes, Agile methodologies, and business analysis, while effectively facilitating communication and collaboration among diverse stakeholders. Proficient in utilizing design thinking methods and data-driven decision-making to enhance product functionality and user experience.

Highest-signal resume keywords

Product DesignAgile Development FrameworksDesign Thinking MethodsBusiness AcumenStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisUser Acceptance TestingPerformance Metrics MonitoringBusiness Process RedesignEvidence-Based Decision Making

Soft Skills

Clear CommunicationCollaborationInfluencing StakeholdersTraining and DemosContinuous Learning

Tools & Technologies

Microsoft ApplicationsJiraMuralLucidchartSalesforce

Industry Keywords

Human-Centered DesignCross-Functional CollaborationProduct RequirementsAgile User StoriesSystem Design

About the role

Key responsibilities & impact

Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements
Facilitate discovery and the collection of business requirements from engaged stakeholders, applying varied design thinking and business analysis methods
Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
Analyze and use trusted data to make evidence-based decisions and enable continuous improvement and measurable outcomes
Ideate with service designers and technical team on product design and solutions, applying human-centered design and product design standards
Facilitate cross-functional business review and alignment of product requirements, collaborating with business programs and operations, finance, legal, security, user support, and other stakeholders
Create and organize Agile-oriented user stories into epics, phases, and functions in partnership with design, technical and business leads
Provides and supports clear communication between product, technical, and business/program partners
Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed
Coordinates with the Product Manager, Scrum Master and technical team to manage current and backlogged user stories
Identify and resolve issues, influence stakeholders and manage relationships effectively
Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.
Monitors performance metrics and reviews system modification/change requests to ensure recommendations meet business units technology needs.
Writes product communications and training for end users, including knowledge base articles and release notes
Continuously learn and grow individual capabilities to keep pace with team, organizational, and industry growth and change

Requirements

What you’ll need

Bachelor’s Degree
7 years of experience required
0 years of supervisory experience required.
Experience working with diverse communities of end users and business stakeholders
Experience with product design and development processes, and business process redesign
Experience with Agile development frameworks
Experience with design thinking methods
Business acumen
Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart
The ideal candidate will also have experience with Salesforce (Service and Experience Clouds); payment platforms and services; and online self-service portals; willingness to learn is essential

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 19 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition