Order Management Coordinator

American Red Cross

Order Management Coordinator managing blood product orders for the American Red Cross. Responsible for fulfilling requests and ensuring timely delivery and positive customer service.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Fulfil routine orders of blood products
Provide good customer service and ensure successful and economic shipment of orders
Provide a positive customer experience and ensure products are delivered on time and in budget
Provide support, development and/or leadership guidance to all volunteers
Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies
Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information
Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers
Determine the most economical method of transportation for hospital shipments
Investigate and resolve hospital shipment problems
Receive and investigate customer concerns and complete customer concerns documentation accurately and on time
Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures

Requirements

What you’ll need

High School or equivalent required
Minimum one years related experience or equivalent combination of education and related experience required
Progressive experience in a dynamic, multi-task operational environment preferred
Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred
Excellent oral and written communication skills
Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer)
Must have excellent organizational skills, be able to handle multiple priorities effectively
Problem solving and analytical skills
Working knowledge of computers

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inventory ManagementLogistics CoordinationData ManagementOrder FulfillmentAnalytical Skills

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational Skills