Blood Collection Staff – Customer Service

American Red Cross

Blood Collection Staff assisting with blood donation processes at the American Red Cross. Collaborating with a team to ensure a welcoming environment and safety during collection.

Posted 7/9/2026full-timeAshtabula • Ohio • 🇺🇸 United StatesLead💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process.
Collaborating with your team to transport and setup equipment at the collection sites in local communities.
Creating a welcoming and comfortable environment for volunteer donors.
Following all safety procedures while collecting lifesaving blood donations.
Potentially driving Red Cross vehicles and working with the team to setup and tear down equipment at the donation sites.
Maintaining attention to detail to ensure that the blood collected meets goals and regulatory requirements.

Requirements

What you’ll need

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
DOT certification is required, you must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.
Basic computer skills are required.
Must be proficient with Microsoft office applications.

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Blood Collection ProcessAttention to DetailManual DexterityEquipment SetupLifting Heavy Weights

Soft Skills

CollaborationAdaptability

Certifications

DOT Certification