Regional Client Care Manager

American Red Cross

Regional Client Care Manager at the American Red Cross leading efforts to build and maintain a volunteer-led team. Providing assistance to families following disasters in Utah and Nevada regions.

Posted 5/22/2026full-timeLas Vegas • Nevada, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area or functional activities throughout the region
Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region
Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically
Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery
Lead and empower a diverse team of volunteers
Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies
Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization
Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations

Requirements

What you’ll need

Bachelor's degree required, or equivalent combination of education and related experience required
Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service
Demonstrated ability to coach/mentor to accomplish work through team leaders
Excellent interpersonal, verbal, and written communication skills
Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements
Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
Ability to work outside of regular duty hours including nights and weekends.

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 19 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with 6% match
Paid Family Leave
Employee Assistance Program
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

disaster cycle servicesprogram implementationcommunity engagementdisaster readinessdisaster preparednessdisaster responsedisaster recoveryanalytical skillsdecision-making skillscoaching

Soft Skills

leadershipteam buildingmentoringinterpersonal skillsverbal communicationwritten communicationcreativityorganizational skillsempowermentcollaboration

Certifications

Bachelor's degree