Customer Care Coordinator II

American Red Cross

Customer Care Coordinator supporting BioMed customers for American Red Cross. Responsibilities include multiple communication channels, data maintenance, customer service, and administrative support.

Posted 5/22/2026full-timeRemote • Illinois • 🇺🇸 United StatesJunior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Support all BioMed customers through multiple channels
Database maintenance
Direct mail
Email
Facebook
Health History support
Modifications/Data Entry
Mobile App support
Phone Calls
Scheduling appointments
Text
Web support
Receive customer communications nationwide.
Resolve customer issues directly and/or work with team members to escalate and resolve issues quickly to ensure satisfaction.
Exercising confidentiality, independent discretion and judgement.
Prepare reports as requested.
List generation, scheduling appointments, request donor card, and any other activities required to support our customers.
Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor.
Provide excellence customer service during any touch point with donors, sponsors or internal team members.
Operational support and administrative duties using one or multiple systems with little supervision.
Accountable for daily and weekly productivity
Attendance
Quality Assurance Monthly Reviews
Maintaining a professional work environment

Requirements

What you’ll need

High school diploma, specialized business, or secretarial/administrative training required and Associate’s or Bachelor’s degree preferred.
Minimum one year of related customer service work experience
Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools and Microsoft Office applications is required.
Experience (CRM) Customer Relationship Management marketing organizations preferred.

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

database maintenancedata entryreport preparationcustomer servicequality assuranceschedulinglist generationCRM

Soft Skills

confidentialityindependent discretionjudgmentcommunicationteam collaborationproblem-solvingcustomer satisfactionprofessionalism

Certifications

high school diplomaAssociate's degreeBachelor's degree