Full-Time Call Center Agent I

American Red Cross

Call Center Agent scheduling blood donor appointments through phone calls. Engaging with donors to increase donation frequency and maintain records effectively.

Posted 5/20/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet collection goals.
Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience.
Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

Requirements

What you’ll need

High school diploma or equivalent required.
Minimum one year of telephone and customer service or telemarketing experience required.
Computer experience, excellent customer service and problem-solving skills required.
Effective verbal communication skills.
Ability to work with potentially difficult customers.
Comfort working in a fast-paced environment required.

Benefits

Comp & perks

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telephone experiencecustomer servicetelemarketingdata entryrecord maintenance

Soft Skills

verbal communicationproblem-solvingcustomer-focusedcarecompassionproactiveability to handle difficult customersadaptability to fast-paced environment

Certifications

high school diploma or equivalent