Blood Collection Staff – Customer Service

American Red Cross

Customer service position at American Red Cross aiding in blood collection processes. Involves setup, donor interaction, and ensures safety procedures during blood donations.

Posted 5/15/2026full-timeFairfax • District of Columbia, Virginia • 🇺🇸 United StatesLead💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Utilizing healthcare and/or customer service skills to assist with the blood collection process
Collaborating with your team to transport and setup equipment at the collection sites in local communities
Creating a welcoming and comfortable environment for volunteer donors
Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
Taking the time to connect with donors
Collaborating with teammates to create a welcoming and friendly environment
Being detail-oriented to ensure blood collection meets goals and regulatory requirements
May drive Red Cross vehicles and setup/tear down equipment at donation sites

Requirements

What you’ll need

High school diploma or equivalent required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with good driving record is required
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required
Basic computer skills are required
Must be proficient with Microsoft office applications

Benefits

Comp & perks

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceblood collectionmanual dexteritylifting heavy weightsMicrosoft Office

Soft Skills

effective verbal communicationdetail-orientedcollaborationcreating a welcoming environmentconnecting with donors

Certifications

high school diploma or equivalentvalid driver's license