Selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales).
Selling retail training products and supplies from the Red Cross Store to consumer and business customers.
Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
Act as consultant to uncover customer training and Red Cross retail product needs.
Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
Handle credit card transactions and place training and retail product orders through Sales systems.
Accurately document and update all cases with required call information in Salesforce.
Upsell Red Cross Store retail products that complement class enrollment.
Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
Answer customer questions and address concerns about classes or products.
Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.

Requirements

High school diploma/GED certificate - higher education a plus.
Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
Ability to effectively multi-task across multi-system platforms
Strong Influence and negotiation skills are a plus
Proven consumer sales skills; product sales experience a plus
Ability to quickly assess customer needs or issues and examine relevant information for a solution
Work requires professional written and verbal communication and interpersonal skills.
Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
Attention to detail
Good organizational skills and work habits (Reliable and punctual)
Skilled in time management and multi-tasking
Ability to work in fast-paced and changing environment
Strong sales and people skills (good listener and empathetic). Customer service, sales and/or influencing others

Benefits

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecustomer servicecredit card transactionsproduct salesmulti-taskingattention to detailtime management

Soft Skills

influence skillsnegotiation skillsprofessional communicationinterpersonal skillsorganizational skillsreliabilityempathylistening skills

Certifications

high school diplomaGED certificate