American Red Cross

Call Center Agent, Tier I – Part-Time – Temporary

American Red Cross

part-time

Posted on:

Location Type: Remote

Location: New Jersey • North Carolina • United States

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Salary

💰 $15 - $20 per hour

Job Level

Junior

About the role

  • Answer inbound call and email inquiries regarding training classes, billing, certifications, and processes
  • Perform account maintenance on learner and instructor accounts
  • Manage customer inquiries and ensure follow-through to resolution
  • Achieve production targets for call-handling metrics and quality

Requirements

  • High School or equivalent required
  • 1 year of customer service, sales, or call center experience preferred
  • Excellent customer service and problem-solving skills required
  • Effective verbal and written communication skills
  • Proficiency in using computer applications in a fast-paced work from home environment
Benefits
  • Competitive compensation and benefits
  • Generous compensation
  • Respectful community environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem-solvingverbal communicationwritten communication
Certifications
High School diploma or equivalent