Lab Services Procedure & Training Document Developer
American Red Cross
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, Maryland, Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $120,000 per year
Job Level
SeniorLead
About the role
- Lead Task analysis activities (aka process improvements and gap analyses between current processes and the desired to-be state), design new complex Lab Services (IRL and HLA) processes and procedures for Lab Services execution staff, and lead transition planning
- Develop written procedures and training documentation for Lab Staff including collaborating with training development vendor, CGS
- Develop User Validation plans and lead UV events (as required)
- Support the business unit process re-engineering plans
- Support implementation activities Patient Services: Support clinical laboratories performing blood grouping, typing, tissue testing, and cross-matching for transfusions. Provide direct patient care services aligned with clinical practice and under the direction of a medical director
- Specialized Testing: Conduct compatibility testing for organ and bone marrow transplants. Diagnose and manage HLA-related diseases
- Quality & Compliance: Ensure patient and donor samples are uniquely identified and tracked throughout testing. Document test results in compliance with regulatory requirements. Perform tests and interpret results using approved, licensed kits per applicable regulations
- Technology & Process Management: Select, design, validate, and maintain automated systems to support testing functions. Develop and maintain procedures that uphold accuracy and regulatory standards
- Process Improvement & Innovation: Evaluate application and process changes objectively, using a lean engineering approach to drive future-focused improvements. Identify opportunities for efficiency and innovation without institutional bias
Requirements
- Bachelor’s degree in Medical Technology, Science, Business, Engineering, or a related field (required)
- Six Sigma certification highly desired
- Minimum 7 years of related experience or an equivalent combination of education and related biomedical experience
- Experience working in an agile environment, with iterative review and documentation updates
- Proven ability to manage tasks across cross-functional teams and departments
- Prior experience working in a 100% remote environment, collaborating effectively via Teams and SharePoint
- Proficient in Teams sites and SharePoint using shared files (not local storage)
- Highly skilled in MS Word (templates), PowerPoint, Visio, and related tools
- Strong problem-solving and analytical skills, including experience working with and analyzing large data sets
- Excellent verbal and written communication skills; able to convey changes clearly to diverse audiences
- Ability to work under stringent deadlines and adapt to evolving priorities
- Available to travel for user validation events during the project (typically 5–7 business days per event)
- Ability to work East Coast hours as needed
Benefits
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementgap analysisuser validationcompatibility testingHLA-related disease managementquality compliancedata analysislean engineeringautomated systems designclinical practice
Soft skills
problem-solvinganalytical skillscommunicationtask managementcollaborationadaptabilitytime managementcross-functional teamworktraining developmentinnovation
Certifications
Bachelor’s degree in Medical TechnologyBachelor’s degree in ScienceBachelor’s degree in BusinessBachelor’s degree in EngineeringSix Sigma certification