Senior Salesforce Administrator

American Public Education, Inc. (APEI)

Senior Salesforce Administrator developing scalable Salesforce solutions for the American Public Education, Inc. Collaborating with stakeholders to ensure platform performance and user satisfaction.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive Salesforce Administration expertise, including configuration, troubleshooting, and user management, while ensuring data integrity and security. Proficient in collaborating with stakeholders to deliver scalable solutions and enhance user experience through effective training and documentation.

Highest-signal resume keywords

Salesforce AdministrationSalesforce ConfigurationTroubleshooting SkillsData GovernanceSDLC and Agile Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationRoot Cause AnalysisData ManagementUser Access ManagementSalesforce FlowsReports and DashboardsIntegration TroubleshootingSecurity SettingsPage LayoutsAutomation

Soft Skills

Customer ServiceCommunicationStakeholder Management

Tools & Technologies

SalesforceEducation CloudMarketing CloudData360

Industry Keywords

SDLCAgileCI/CDDevOpsChange Management

Tech Stack

Tools & technologies

CloudITSMSDLC

About the role

Key responsibilities & impact

Manage and resolve Salesforce support requests, incidents, and service tickets, ensuring timely issue resolution and a high level of customer satisfaction
Troubleshoot complex user, data, automation, and system issues; perform root cause analysis and implement sustainable solutions
Configure and maintain Salesforce applications, including objects, fields, page layouts, flows, validation rules, approval processes, reports, dashboards, and security settings
Collaborate with business stakeholders, technical project managers, and development teams to gather requirements and deliver scalable Salesforce solutions that support business objectives
Support user access, security, data quality, and platform governance to ensure the reliability and integrity of Salesforce data and processes
Participate in system enhancements, testing, release management, and deployment activities in accordance with SDLC and change management standards
Provide end-user training, documentation, and knowledge sharing to drive platform adoption and maximize user effectiveness
Identify opportunities to streamline business processes, reduce manual effort, and enhance the overall Salesforce user experience

Requirements

What you’ll need

6+ years of Salesforce Administration experience supporting enterprise Salesforce environments
Expertise in Salesforce configuration, including Flows, security, reports, dashboards, and page layouts
Experience managing and resolving complex Salesforce support requests and production issues
Strong troubleshooting and root cause analysis skills across users, data, automation, integrations, and custom code
Knowledge of Salesforce security, access management, and data governance best practices
Experience managing user profiles, permission sets and sharing rules
Experience with Salesforce data management and data loading tools
Experience troubleshooting integrations, APIs, middleware, and cross-system data flows
Excellent customer service, communication, and stakeholder management skills
Strong understanding of SDLC, Agile delivery, CI/CD, and DevOps practices
Experience with Education Cloud, Marketing Cloud, Data360

Benefits

Comp & perks

Equal opportunity employer
Training and development programs