American Pacific Mortgage

QA Engineer

• Review, audit, re-underwrite FHA, VA and Conventional loans which include all re-verifications of credit, assets, and employment.
• Prepare audit responses and monitor loans for resolution prior to funding.
• Work closely with Operations and Compliance in maintaining an efficient process to ensure timelines are met and issues are resolved.
• Track trends and provide data in regular reporting.
• Prepare reporting as required by Agencies, guidelines, and QA Plan.
• Assist with closed loan audits as needed.
• Perform forensic audits on delinquent loans and prepare information for monthly reporting.
• Assist with special fraud investigations and file review.
• Assist with data preparation and report preparation as requested.
• Perform special projects as assigned.

Quality Assurance Auditor

Administration

• Support Wholesale and Correspondent lending channels
• Manage partner onboarding and relationship maintenance
• Coordinate lender renewals and compliance documentation
• Provide operational support and guidance on processes
• Maintain organized records for audit readiness.
• Monitor requests and respond to inquiries
• Collaborate across internal teams for accurate setup and regulatory compliance

Production Administrator

Support Engineer

• Monitor the ITSM ticketing system; assign, resolve, or escalate incoming requests.
• Provide remote and onsite support for hardware, software, networking, and account-related issues within established SLAs.
• Assist users with technical needs and general inquiries.
• Perform account management tasks, including onboarding, offboarding, and access adjustments.
• Manage and track IT assets, including imaging, deployment, break/fix, and inventory updates.
• Lift, move, and set up hardware such as PCs, monitors, and printers.
• Process RMAs and coordinate with vendors for hardware replacement.
• Conduct basic server, network, and UCaaS administration when required.
• Maintain accurate ticket documentation, troubleshooting notes, and follow-up communication.
• Collaborate with engineering teams to resolve escalated or recurring technical issues.
• Create and update technical documentation, job aids, and knowledge base articles.
• Perform additional duties as assigned by management.

Quality Assurance Auditor

Production Administrator

Desktop Support Analyst