American Immigration Lawyers Association

Account Manager

• Serve as the primary point of contact for Chapter leadership, providing timely, and well-informed guidance on operational and procedural matters
• Serve as a frontline responder to Chapter officer inquiries, often involving nuanced association management, policy, or procedural questions
• Monitor and respond to a high-volume shared Chapter Support inbox, addressing multiple deadline-driven inquiries with accuracy and consistency
• Research and reference existing bylaws, policies, and guidance to provide accurate responses and escalate complex governance matters as appropriate
• Coordinate Council of Chapter Chair meetings, including meeting scheduling, agenda development, preparation of meeting materials, meeting minutes, and follow-up
• Communicate and follow up with component leadership regarding required administrative and fiscal processes, including annual filings and compliance related items
• Strengthen the component leader communities through staff-supported forums that encourage collaboration and adherence to AILA standards
• Provide operational and administrative support to the Regional Coordination Committees, including meeting scheduling, agenda development, meeting minutes, and follow-up

Component Relations Manager

Director

• Develop and refine AILA’s membership and affiliated groups strategy
• Lead recruitment, retention, and engagement initiatives
• Monitor retention metrics and implement proactive improvement efforts
• Evaluate and evolve member benefits and services
• Strengthen outreach to new and diverse member markets
• Oversee the biennial Member Survey and integrate findings into strategy
• Partner with IT and internal teams to evolve AILA’s community platform
• Support the growth and management of AILA’s Affiliated Paralegals
• Ensure consistent member experience across national and chapter levels
• Oversee statistical and financial reporting related to membership performance
• Provide regular updates to senior leadership and the Board
• Develop and manage the department’s annual budget and goals
• Supervise the Member Engagement Manager and Member Services Manager
• Lead performance management, professional development, and team operations
• Maintain high standards for member services and data integrity within the association management system

Director of Membership

Product Marketing

• Develop and refine product positioning, messaging frameworks, and value propositions for assigned products and programs
• Translate product features, content, and program benefits into clear, compelling, member-centered narratives tailored to target audiences
• Ensure messaging consistency across all marketing materials, campaigns, and member touchpoints
• Contribute to go-to-market planning for product launches, updates, and promotional initiatives
• Plan and execute integrated marketing campaigns across email, web, social media, and digital channels
• Own campaign planning calendars, launch timelines, and cross-functional deliverables to ensure timely, accurate, and coordinated execution
• Draft and refine campaign copy, including email content, landing pages, and calls to action
• Track and analyze key performance indicators, including campaign metrics, program revenue trends, and member engagement data
• Prepare post-campaign reporting and performance summaries
• Use data insights to refine messaging, optimize campaigns, and inform future marketing strategies
• Ensure all marketing content adheres to organizational brand standards, messaging guidelines, and strategic objectives
• Maintain consistency in tone, voice, and positioning across assigned products and communications
• Provide guidance or mentorship to junior team members as appropriate
• Support collaborative planning and execution across broader marketing initiatives

Component Relations Manager

Director of Membership

Product Marketing Manager