Auto Insurance Claims Manager
American Freedom Insurance Company
full-time
Posted on:
Location Type: Remote
Location: Illinois • Pennsylvania • United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- Lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service
- Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload, and service levels are met efficiently
- Develop strategies to reduce loss costs and ensure efficient claim processing
- Set and measure performance indicators to ensure accountability and team success
- Monitor and ensure regulatory compliance and minimize complaints
- Oversee, evaluate, and authorize claims, keeping high priority IN and PA PPA cases closely monitored
- Coach adjusters handling IN and PA PPA claims to meet or exceed service objectives and regulatory standards
- Negotiate claims, achieve favorable outcomes, and minimize expenses
- Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers
- Identify opportunities to improve processes and ensure operational excellence
Requirements
- Bachelor’s degree or higher
- Minimum 3 years of relevant claims management experience
- IL, TN, or TX experience preferred and IN and/or PA experience strongly preferred
- Nonstandard auto insurance experience a plus
- Strong customer service skills and fast-track claim processing expertise
- Skilled at negotiating with attorneys and pro se litigants
- Knowledge of claims practices in IL, IN, TN, PA, or TX preferred
- Exceptional written and verbal communication skills
- Proficient with technology and coverage/liability analysis
- High level of responsibility, problem-solving, and organizational skills
- Bilingual Spanish preferred
Benefits
- Competitive Salary: Rewarding your expertise and experience
- Financial Security: 401K with up to a 6% company match
- Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
- Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
- Work-Life Balance: Monday-Friday, 8 am-5 pm CST
- Holidays: At Least 6 Paid Holidays
- Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
- Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
- Employee Recognition: We celebrate work milestones to show appreciation for your contributions
- Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
- Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementnegotiationcoverage analysisliability analysiscustomer serviceclaim processingregulatory complianceperformance indicatorsprocess improvementloss cost reduction
Soft Skills
leadershipmotivationcoachingcommunicationproblem-solvingorganizational skillscollaborationaccountabilityservice orientationadaptability
Certifications
Bachelor’s degree