Property Field Claims Adjuster

American Family Insurance

Property field claims adjuster investigating and negotiating homeowner losses for American Family Insurance. Conducting inspections, evaluating damage, interpreting coverage, and serving customers across Wisconsin’s Fox Valley area.

Posted 8/18/2026full-timeAppleton • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling first-party and third-party claims, with solid knowledge of casualty coverages and the claim-handling process. Proficient in conducting inspections, negotiating claims, and providing customer-driven solutions in various environments.

Highest-signal resume keywords

First-Party Claims HandlingThird-Party Claims HandlingXactimate ProficiencyCasualty Coverage KnowledgeClaim-Handling Process Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EvaluationPolicy InterpretationNegotiation SkillsMulti-Line Claims Handling

Soft Skills

Customer Service OrientationProblem-Solving SkillsEffective Communication

Certifications & Qualifications

State-Specific Property Casualty Claims LicenseValid Driver's License

Industry Keywords

Field ClaimsOn-Site InspectionsCatastrophe DutyInsurance AdjustingClaims Process

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property field claims
Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel, and other appropriate parties
Identify complex issues and seek assistance as needed
Handle first-party and third-party claims across multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
Respond to customer inquiries, make appropriate decisions, and close files as needed
Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
Provide all parties with claim process information and status updates; answer questions or redirect them to other areas
Complete other assignments, job duties, or projects based on skills, achievements, or experience
Report to the Property Claim Manager
Work in the field approximately 80% of the time and travel up to 50%, with catastrophe duty up to 75% as applicable

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling first-party and third-party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge of each phase of the claim-handling process, or equivalent knowledge
Experience with Xactimate preferred
Valid driver's license required with an acceptable driving record
Ability to obtain state-specific property casualty claims licensing as required
Ability to travel up to 50%
Ability to perform catastrophe duty up to 75% as applicable
Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures
Ability to work in customer homes, body shops, and other higher-hazard locations
Ability to move into different positions and work in tight or confined spaces
Ability to adjust or move objects up to 50 pounds in all directions
Ability to work in low and high temperatures, precipitation, wind, noisy environments, hazardous conditions, poor ventilation, and small or enclosed spaces
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle provided
Option to use the fleet vehicle for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and connection, growth, and relationship-building support