Property Field Claims Adjuster

American Family Insurance

Property field claims adjuster investigating, inspecting, and negotiating homeowner claims for American Family Insurance. Serving customers primarily in the Brainerd, Minnesota area.

Posted 8/17/2026full-timeBrainerd • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling first-party and third-party claims, with solid knowledge of casualty coverages and the claim handling process. Capable of providing customer-driven solutions while effectively negotiating and evaluating damages in various environments.

Highest-signal resume keywords

First-Party Claims HandlingThird-Party Claims HandlingCasualty Coverage KnowledgeXactimate FamiliarityCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EvaluationPolicy InterpretationNegotiation SkillsMulti-Line Claims HandlingOn-Site InspectionsComplex Issue IdentificationCatastrophe DutyPhysical Ability to Ascend/DescendObject Movement Up to 50 Pounds

Soft Skills

Customer-Driven SolutionsEffective CommunicationDecision-Making

Certifications & Qualifications

State-Specific Property Casualty Claims LicensingValid Driver's License

Industry Keywords

Homeowner Property ClaimsClaims ProcessEndorsementsOperating TerritoriesHigher-Hazard Locations

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property claims
Contact insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel
Identify complex issues and seek assistance as needed
Handle first-party and third-party claims across multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims
Respond to customer inquiries, make appropriate decisions, and close files
Interpret policies, leases, by-laws, declarations, articles, and contract coverages
Provide claim process and status updates and answer or redirect questions
Complete other assignments, duties, or projects as required

Requirements

What you’ll need

Must be located within the Brainerd, Minnesota area
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling first-party and third-party, multi-line claims across operating territories or equivalent experience
Demonstrated experience handling moderately complex claims or equivalent experience
Solid knowledge of policies and endorsements related to casualty coverages or equivalent knowledge
Solid knowledge of each phase of the claim handling process or equivalent knowledge
Valid driver's license required
Acceptable driving record required
Must obtain state-specific property casualty claims licensing as required
Ability to travel up to 50%
Ability to perform catastrophe duty up to 75% as applicable
Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures
Ability to work in customer homes, body shops, and other higher-hazard locations
Ability to work in tight and confined spaces and various environmental conditions
Ability to adjust or move objects up to 50 pounds in all directions
Construction background or familiarity and experience with Xactimate preferred
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle provided
Option to use the fleet vehicle for personal use
Relocation support for eligible candidates
New Employee Orientation
Medical benefits
Dental benefits
Vision benefits
Wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave