Property Field Claims Adjuster

American Family Insurance

Property Field Claims Adjuster investigating, inspecting, evaluating, and negotiating homeowner claims for American Family Insurance. Serving customers across North and East Columbus through primarily field-based claims work.

Posted 8/14/2026full-timeColumbus • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling first-party and third-party property claims, with a solid understanding of casualty coverages and the claim handling process. Proficient in conducting on-site inspections and providing customer-driven solutions while adhering to state-specific licensing requirements.

Highest-signal resume keywords

First-Party And Third-Party Claims HandlingXactimate ProficiencyCasualty Coverage KnowledgeOn-Site InspectionsCustomer-Driven Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationPolicy InterpretationDamage EvaluationNegotiation SkillsMulti-Line Claims HandlingComplex Claims ManagementClaims Process KnowledgePhysical Capability To Move ObjectsCatastrophe Duty ReadinessTravel Flexibility

Soft Skills

Customer ServiceProblem SolvingCommunication SkillsDecision MakingTeam Collaboration

Certifications & Qualifications

State-Specific Property Casualty Claims LicenseValid Driver's License

Industry Keywords

Homeowner Property ClaimsClaims AdjustingInsurance IndustryEndorsementsClaims ManagementPublic AdjustersContract CoveragesInsuredsClaimantsAdjusters

About the role

Key responsibilities & impact

Investigate the origin and cause of homeowner property claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel, and other parties
Identify complex issues and seek assistance as needed
Handle claims on a good faith basis
Handle first-party and third-party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
Respond to customer inquiries, make appropriate decisions, and close files as needed
Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
Provide parties with the claim process and status, answer questions, or redirect inquiries to other areas
Complete other assignments, job duties, or projects based on skills, achievements, or experience
Report to the Property Claim Manager

Requirements

What you’ll need

Must be located within the North and East Columbus, Ohio metro area
Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling first-party and third-party, multi-line claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
Experience with Xactimate preferred
Valid driver's license required
Acceptable driving record required
Must obtain state-specific property casualty claims licensing as required
Ability to travel up to 50%
Ability to perform catastrophe duty up to 75% as applicable
Ability to conduct on-site inspections and work outdoors in varied temperatures, precipitation, wind, noise, hazardous conditions, poor ventilation, and confined spaces
Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures
Ability to move into different positions in various environments
Ability to adjust or move objects up to 50 pounds in all directions
Offer contingent on applicable background checks
Offer contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Sponsorship will not be considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle provided
Option to use the company vehicle for personal use
Relocation support for eligible candidates
New Employee Orientation during the first week
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Reasonable accommodation support for the application, interview, job functions, and benefits process