Catastrophe Property Field Claims Adjuster

American Family Insurance

Catastrophe property claims adjuster investigating, inspecting, negotiating, and settling claims for American Family Insurance. Primarily home/field-based, with catastrophe deployment and extensive travel.

Posted 8/5/2026full-timeRemote • Colorado, Illinois, Iowa, Kansas, Minnesota, Montana, New York, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling property catastrophe claims, including first-party and third-party claims across multiple policy types. Proficient in conducting inspections, evaluating damages, and providing customer-driven solutions while adhering to regulatory requirements.

Highest-signal resume keywords

Property Catastrophe Claims HandlingFirst-Party And Third-Party ClaimsCasualty Coverage Policies KnowledgeClaim-Handling Process ExpertiseState-Specific Property Casualty Claims Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability DeterminationDamage EvaluationNegotiation SkillsPolicy InterpretationOn-Site InspectionsClaims SettlementCustomer Inquiry ResponseMultiline Claims HandlingComplex Issue Identification

Soft Skills

Customer Service OrientationDecision-MakingProblem-SolvingCommunication SkillsTeam Collaboration

Certifications & Qualifications

State-Specific Property Casualty Claims LicensingValid Driver's License

Industry Keywords

Catastrophe Duty TravelClaim Process InformationEndorsementsAdjustersContract Coverages

About the role

Key responsibilities & impact

Investigate and maintain property catastrophe claims
Determine liability, secure information, review coverages, arrange appraisals, and settle claims
Report to the CAT Property Claims Manager
Deploy to the field when a catastrophe occurs
Investigate claim origin and cause by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters, public personnel, and other parties
Identify complex issues and seek assistance as needed
Handle claims on a good faith basis, including first-party and third-party claims under multiple policy types and endorsements
Conduct on-site inspections, evaluate damages, and negotiate claims with relevant parties
Respond to customer inquiries, make decisions, and close files as needed
Interpret policies, leases, bylaws, declarations, articles, and contract coverages and apply them to assigned losses
Provide parties with claim-process information and status updates; answer questions or redirect inquiries
Complete other assignments, duties, or projects as required

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service
Demonstrated experience handling first-party and third-party, multiline claims across operating territories, or equivalent experience
Demonstrated experience handling moderately complex claims, or equivalent experience
Solid knowledge of casualty coverage policies and endorsements, or equivalent knowledge
Solid knowledge of each phase of the claim-handling process, or equivalent knowledge
Valid driver's license and acceptable driving record required
Obtain state-specific property casualty claims licensing as required
Ability to travel up to 50%; catastrophe duty travel up to 75% as applicable
Ability to conduct inspections in homes and other hazardous or challenging environments
Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures
Ability to move through tight and confined spaces
Ability to adjust or move objects up to 50 pounds in all directions
Ability to work in low and high temperatures, precipitation, wind, noisy environments, hazardous conditions, poor ventilation, and small or enclosed spaces
Successful applicable background checks
Signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Sponsorship is not considered unless specified in the posting

Benefits

Comp & perks

Company fleet vehicle, with an option for personal use
Relocation support for eligible candidates
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
New Employee Orientation and relationship-building support
Reasonable accommodation support