Lead Enterprise Payments and Strategy Consultant

American Family Insurance

Enterprise Payments and Strategy Consultant at American Family Insurance. Leading payment strategy and governance, ensuring alignment with industry standards.

Posted 7/29/2026full-timeMadison • Massachusetts, Minnesota, Wisconsin • 🇺🇸 United StatesSenior💰 $88,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in payment strategy, governance, and compliance, with a strong focus on customer-driven solutions and risk management. Proven ability to collaborate across functions and manage vendor relationships within the payment ecosystem.

Highest-signal resume keywords

Payment Strategy DevelopmentVendor ManagementPayment Risk ManagementNACHA ComplianceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ACH Payment SystemsCard Payment EcosystemsRefund Payment CapabilitiesGovernance FrameworksPayment Modernization InitiativesFinancial AcumenInformation Technology AcumenAnalytical SkillsConsulting Skills

Soft Skills

Collaborative TeamworkCustomer Service Orientation

Industry Keywords

Payment SolutionsPayment ComplianceVendor PartnershipsPayment Service ProvidersPayment Processors

About the role

Key responsibilities & impact

Serve as subject matter expert for premium collection and customer refund payment capabilities.
Advance enterprise payment strategy, governance, compliance, vendor partnerships, modernization initiatives, and payment-related risk management.
Work closely with Treasury, Billing, Technology, Customer Experience, Digital, and Compliance functions.
Provide strategic guidance and payment expertise to support business initiatives and improve payment capabilities.
Ensure enterprise payment solutions align with evolving industry standards and customer expectations.
Report to Senior Manager, Treasury.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service.
Extensive knowledge of the technology industry.
Demonstrated ability to work in collaborative teams.
Demonstrated experience managing and leading projects or programs, including linking and coordinating across multiple stakeholders.
Solid business, financial and information technology acumen.
Deep knowledge of ACH, card, check, and refund payment ecosystems.
Experience developing payment strategy, governance frameworks, and modernization initiatives.
Strong understanding of NACHA, card brand requirements, PCI, vendor oversight, and payment risk management.
Experience managing payment vendors, processors, banking partners, and payment service providers.
Strong analytical and consulting skills with the ability to translate payment complexities into business recommendations.

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave