Associate Digital and Technology Product Owner

American Family Insurance

Associate Digital and Technology Product Owner responsible for maintaining and improving digital sales platforms. Collaborating with teams to enhance customer-facing technology solutions with flexibility in office visits.

Posted 5/22/2026full-timeMadison • Massachusetts, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $69,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Support successful execution against a variety of digital/technology product initiatives
Troubleshoot and problem-solve customer experience issues
Assist in defining product backlog items
Ensure the backlog is visible, clear and prioritized
Contribute to a unified methodology within team and stakeholders
Leverage design thinking, AI, UX, and other frameworks for product development

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service
Solid knowledge and understanding of digital/technology customer solutions
Strong customer focus and commitment to delivering customer value
Experience in fast-paced, dynamic environments
Methodical and detail-oriented with problem-solving abilities
Travel requirements up to 10%

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product initiativesproduct backlog managementdesign thinkingAIUX

Soft Skills

customer-driven solutionscustomer focusproblem-solvingmethodicaldetail-oriented