Solutions Care Center Manager

American Family Insurance

Leadership role overseeing customer-focused service solutions at American Family Insurance. Develop and motivate teams while ensuring high service levels for clients across various locations.

Posted 5/14/2026full-timeMadison • Arizona, Minnesota, Montana, New Hampshire, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $69,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Provide daily work leadership for direct reports to guide customer-focused service solutions.
Develop and motivate team, guide implementation of process improvements.
Ensure the maintenance of a high level of service for customers.
Lead with influence and expertise.
Communicate and support organization mission, vision, values, policies, and practices.
Provide feedback through performance management practices.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated organizational and communication skills.
Ability to explain complex issues in a clear, understandable manner.
Experience with coaching, development of others, and process improvement.
Effective experience leading people or projects.
Experience working in a call/care center environment.
Resident state licensing exam(s) for property and casualty producer licenses within 180 days of hire.

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcustomer-focused serviceteam developmentprocess improvementcommunicationorganizational skillscoachingperformance managementinfluenceproblem-solving

Certifications

property and casualty producer licenses