Life Insurance Customer Representative

American Family Insurance

Customer Representative for American Family Insurance, assisting with life insurance customer inquiries. Handling policy changes, billing, and training while managing high call volumes.

Posted 5/6/2026full-timeMadison • Arizona, Minnesota, Montana, New Hampshire, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $34 per hourWebsite

About the role

Key responsibilities & impact

You will be on the phone talking calls on average between 50-60 calls a day.
Provides customer policy activities for new business, renewal policies, billing and policy changes for insurance or brokerage products.
Researches complex inquiries from customers or agents.
Mentors others and resolves complex issues.
Assists with special projects, system testing, and on-the-job training as needed.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service.
Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
Solid knowledge and application of underwriting, servicing or billing guidelines.
Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
Demonstrated written and verbal communication skills.

Benefits

Comp & perks

comprehensive medical, dental, vision and wellbeing benefits
401(k) contribution
pension plan
annual incentive
9 paid holidays
paid time off program (23 days accrued annually for full-time employees)
student loan repayment program
paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

underwritingservicingbilling guidelinespolicy processingsystem testing

Soft Skills

customer-driven solutionsmentoringproblem resolutioncommunication skills