Property Field Claims Adjuster

American Family Insurance

Claims Adjuster in the field handling homeowner property claims in Milwaukee area. Requires interaction with customers and occasional office visits for team activities.

Posted 5/1/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $94,000 per yearWebsite

About the role

Key responsibilities & impact

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identifies complex issues and seeks assistance as needed.
Handles claims on a good faith basis.
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Familiarity and experience with Xactimate.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handling1st party claims3rd party claimsmulti-line claimsclaim negotiationson-site inspectionspolicy interpretationdamage evaluationcustomer servicecasualty coverages

Soft Skills

problem solvingcommunicationcustomer-driven solutionsdecision makingcollaborationproactive engagementadaptabilityattention to detailorganizational skillsnegotiation

Certifications

property casualty claims licensingvalid driver's license