Complex Claims Consultant

American Family Insurance

Complex Claims Consultant in American Family Insurance managing complex claims and supporting others through coaching. Collaborating with teams to enhance processes and outcomes in hybrid work environment.

Posted 5/1/2026full-timeMadison • Arizona, Minnesota, Montana, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $99,000 - $167,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical direction on complex claims
Drive consistent, high-quality outcomes
Support the development of others through coaching and guidance
Partner closely with claims leaders and cross-functional stakeholders to resolve challenging cases
Identify trends, and recommend improvements to processes and best practices

Requirements

What you’ll need

Minimum of 7 years' experience handling complexity/high-severity claims
Extensive problem-solving skill
Excellent written and verbal communication
Strong working knowledge of claim best practices
Direct leadership experience (coaching, mentoring, consultation, and stakeholder alignment)

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingwritten communicationverbal communicationcoachingmentoringconsultationstakeholder alignment