ServiceNow Engineer

American Family Insurance

ServiceNow Engineer managing the stability and performance of the ServiceNow platform and enhancing end-user experiences. Focused on incident fulfillment and continuous improvement with a hybrid work requirement.

Posted 4/29/2026full-timeMadison • Massachusetts, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $131,000 per yearWebsite

Tech Stack

Tools & technologies

SDLCServiceNowSQL

About the role

Key responsibilities & impact

Manage the administration, stability, of the ServiceNow platform
Partner with Platform Engineering to ensure reliable platform performance, scalable configurations, and high‑quality end‑user experiences
Focus on operational delivery, incident and request fulfillment, configuration, and continuous improvement of the ServiceNow platform
Sit on the Platform Administration side of the ServiceNow operating model and plays a critical role in keeping the platform healthy, responsive, and well‑governed

Requirements

What you’ll need

Demonstrated experience providing customer-oriented solutions or support
Basic knowledge of integration and migration strategies and technologies
Basic knowledge and understanding of application architecture, design alternatives, and development standards
Demonstrated experience developing complex software using one or more programming language
Demonstrated experience interpreting, modifying and writing application system design and program specifications
Demonstrated experience using and supporting integration and communications technologies between applications, databases and technology platforms
Demonstrated experience using relational databases and standard query language (SQL)
Solid knowledge of systems development life cycle (SDLC)
Solid knowledge and understanding of activities, tasks, tools and techniques for testing applications to ensure adherence to functional and quality requirements
Configure and maintain ServiceNow modules including Event Management, Service Catalog, UI Builder, and platform workflows
ServiceNow Certified System Administrator (CSA) or ability to obtain within a defined timeframe
Experience with ServiceNow core platform capabilities, configuration vs. customization, and upgrade-safe practices
Experience with ServiceNow Event Management
Experience building and maintaining Service Catalog items
Experience using Automated Test Framework (ATF)
Exposure to UI Builder
Broad ServiceNow platform exposure beyond a single module

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow platform administrationintegration and migration strategiesapplication architectureprogramming languagesapplication system designrelational databasesSQLsystems development life cycle (SDLC)Automated Test Framework (ATF)UI Builder

Soft Skills

customer-oriented solutionsoperational deliveryincident and request fulfillmentcontinuous improvementproblem-solvingcommunicationcollaborationadaptabilityattention to detailcritical thinking

Certifications

ServiceNow Certified System Administrator (CSA)