Lead Partner Account Manager

American Family Insurance

Lead Partner Account Manager managing partnerships at American Family Insurance. Overseeing project lifecycles, building relationships, and driving program growth and performance.

Posted 4/24/2026full-timeBoston • Massachusetts, Wisconsin • 🇺🇸 United StatesSenior💰 $111,000 - $189,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Oversee partner project lifecycles from initial concept through production implementation
Create project plans; maintain communication with internal and external stakeholders; ensure business documentation stays current
Build, strengthen, and grow partnerships by developing proactive, creative programs and maintaining regular partner contact
Partner with the executive team to establish quarterly goals and defined commitments aligned to mutual annual targets
Develop account plans that outline activities, goals, and performance expectations
Ensure partner needs are met through frequent interactions covering status, strategy, new initiatives, servicing issues, escalations, account performance, and market changes
Coordinate sales, system, and product training for partners
Recommend, lead, and implement continuous improvements to drive program growth; apply creative and innovative thinking to improve business outcomes
Serve as the primary day-to-day point of contact for partner relationships, managing complex and non-routine issues; build trust through a service-oriented approach and strong advocacy

Requirements

What you’ll need

Demonstrated experience and skill in building business relationships
Demonstrated analytical and advanced problem-solving skills
Proactive mindset with strong organizational and interpersonal skills
Experience in project management and ushering projects through from inception to conclusion
Proven talent to achieve results, identify trends, and meet critical deadlines
Strong written and verbal communication skills, including presentation skills
Proficiency in JIRA, Confluence, PowerPoint, Excel, and Outlook required; Microsoft Project (or similar project management tools) and SQL skills are a plus.

Benefits

Comp & perks

comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health
competitive 401(k) contribution
pension plan
annual incentive
9 paid holidays
paid time off program (23 days accrued annually for full-time employees)
student loan repayment program
paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementanalytical skillsproblem-solving skillsSQLMicrosoft ProjectJIRAConfluencePowerPointExcelOutlook

Soft Skills

organizational skillsinterpersonal skillsproactive mindsetcommunication skillspresentation skillsrelationship buildingcreative thinkingservice-oriented approachtrust buildingadvocacy